Shipping

$12.95 flat rate shipping on all orders

Because our Marketplace partners ship items directly, you may receive multiple packages at different times, so don’t worry if only part of your order arrives.Once your order has been dispatched, a tracking number will be issued so you can track each package

SHIPPING INFORMATION

Why haven't I received tracking number?

If you have not received a tracking number for your order yet, it simply means that we are currently in the process of processing your order. Rest assured, we are working diligently to prepare your order for shipment.

Once your order has been dispatched, you will receive an automated notification from us. This notification will include your tracking number, allowing you to easily track the progress of your package.

 Please note that it may take some time for your order to be processed and for the tracking number to be generated. We appreciate your patience and understanding during this time.

Frequently asked question

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Frequently asked question

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DELIVERY INFORMATION

What happens if my parcel is lost?

If your parcel gets lost we will happily open an investigation with Australia Post on your behalf. Australia Post will let us know the status of delivery after they have contacted their Parcel Distribution Centre and the driver who was allocated delivery of your package.

Australia Post will advise the status of the investigation within 5-10 working days. We'll keep checking in with them and will keep you in the loop with any updates along the way.

To open an investigation please contact our Customer Service team via our live chat function or contact us

Why my delivery was returned to sender?

If your parcel is marked as 'Return to Sender' by Australia Post, it will be sent back to the vendor to which it was sent. Once it arrives, our returns team will contact you to confirm whether you would like the order to be reshipped or refunded.

However, it's important to note that Australia Post does not prioritise these returned parcels, so it may take up to 2 weeks for the parcel to be returned.

Frequently asked question

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