Return Policy

Thank you for shopping with us at Famly. We aim to provide you with quality products and an enjoyable shopping experience. If you are not entirely satisfied with your purchase, we're here to help.


  • You have 14 days from the date of delivery to return an item.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Please retain the receipt or proof of purchase.

How to Initiate a Return

  1. Contact our customer service team at to initiate the return process. Please provide your order number and details about the product you would like to return.
  2. Our team will guide you through the return process and provide you with the necessary instructions and shipping details.


  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refunded amount to reflect in your account, depending on your payment provider's policies.


  • If you require an exchange for the same item due to a defect or damage, please contact us within 14 days of receiving the item. We will guide you through the exchange process.

Non-Returnable Items

  • Certain items are not eligible for return or exchange, including:
    • Personalized or customized items
    • Perishable goods
    • Intimate or sanitary goods

Shipping Costs

  • The shipping costs incurred for returning an item are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped or item arrived damaged).

Damaged or Defective Items

  • In the case of receiving a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue promptly.

Contact Us

  • If you have any questions about our return policy, please contact us at Our customer service team is here to assist you.